Privacy Policy

At Max Royale Casino Hotel, we take your privacy seriously. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book a suite, or engage our services.

Information We Collect. We may collect personal details such as your name, email address, phone number, payment information, and identification documents required for gaming compliance. We also automatically collect device data, browsing behaviour, and location information through cookies and analytics.

How We Use Your Information. Your data is used to process reservations, manage gaming accounts, provide personalised offers, comply with legal obligations (including anti‑money laundering checks), improve our website, and communicate with you regarding your stay and promotions.

Sharing Your Information. We do not sell your personal data. We may share information with trusted third‑party service providers (payment processors, IT hosting, marketing partners) who are contractually obligated to protect your data. We may also disclose information if required by Australian law or regulatory authorities such as the NSW Independent Casino Commission.

Data Retention and Security. We retain your information only as long as necessary for the purposes outlined above, or as required by law. We implement industry‑standard security measures including encryption, firewalls, and access controls to safeguard your data from unauthorised access or disclosure.

Your Rights. You have the right to access, correct, or delete your personal data held by us. You may also withdraw consent for marketing communications at any time. To exercise these rights or to lodge a complaint, please contact our Data Protection Officer using the details below.

Cookies and Tracking. Our website uses cookies to enhance user experience, analyse traffic, and serve relevant content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Legal Notice.

Updates to This Policy. We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date. We encourage you to review it regularly.

Contact Us. If you have any questions or concerns about this Privacy Policy or your data, please reach out to us at maxroyale@gmail.com, call us at +61 3 7824 9315, or write to 34 George Street, Sydney NSW 2000, Australia.

This policy was last updated on 23 July 2026.